SyncFutures LLC ā¢ Effective Date: November 20, 2025
š” Manage Your Preferences: You can customize your cookie settings at any time by visiting our Cookie Settings page.
SyncFutures LLC ("we," "us," or "our"), a Texas-based limited liability company, uses cookies and similar tracking technologies on our cloud-based Software-as-a-Service (SaaS) platform and website (collectively, the "Service") to enhance your experience, provide functionality, analyze usage, and deliver personalized content. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences. It forms part of our Privacy Policy and should be read alongside our Terms of Service.
We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU), United Kingdom (UK), and European Economic Area (EEA), and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
By using the Service, you acknowledge that you have read and understood this Cookie Policy. If you do not agree with our use of cookies, you can manage your preferences as described below or refrain from using the Service.
Cookies are small text files placed on your device (e.g., computer, tablet, or smartphone) when you visit a website or use an online service. They store information about your preferences or interactions to improve functionality and performance. Similar technologies include web beacons, pixels, local storage, and other tracking mechanisms, which we collectively refer to as "cookies" in this Policy.
Cookies may be:
We categorize cookies based on their purpose:
These cookies are essential for the Service to function and cannot be disabled. They enable core features such as:
Examples: Cookies for login sessions, load balancing, and security measures.
Legal Basis (GDPR): Necessary for the performance of a contract or our legitimate interests in providing a secure and functional Service.
These cookies collect anonymized data about how you interact with the Service to help us improve its performance and user experience. We use Google Analytics and Microsoft Clarity for this purpose.
Tracks page views, session duration, traffic sources, and usage patterns to help us understand which features are most valuable.
Records anonymized session replays and generates heatmaps to visualize how users interact with our platform. This helps us identify usability issues and improve the user experience.
Note: Session recordings do not capture sensitive information like passwords, authentication credentials, payment details, or brokerage account data. Your trading activity, positions, and P&L information are also excluded from recordings.
Examples: Google Analytics cookies (_ga, _gid, _ga_*), Microsoft Clarity cookies (_clck, _clsk, CLID, MR)
Legal Basis (GDPR): Your explicit consent.
Third-Party Privacy Policies: Google Privacy Policy | Microsoft Privacy Statement
These cookies help us deliver relevant marketing content, such as personalized promotions or newsletters, and measure the effectiveness of our campaigns. They may track your interests based on your interactions with the Service.
Examples: Cookies from advertising partners or email marketing platforms.
Legal Basis (GDPR): Your explicit consent.
We use cookies to:
We do not use cookies to collect sensitive financial data (e.g., brokerage account balances) beyond what is necessary for the Service's functionality, nor do we sell your data to third parties.
We work with third-party providers who may set cookies, including:
These third parties act as data processors or independent controllers under agreements ensuring compliance with GDPR and other laws. We do not control their cookies and recommend reviewing their privacy policies.
You can manage cookies through:
Upon visiting the Service, you'll see a cookie banner allowing you to accept or reject non-essential cookies (analytics and marketing). Strictly necessary cookies cannot be disabled.
Most browsers allow you to block or delete cookies. Note that disabling cookies may limit Service functionality.
For marketing cookies, use tools like the Network Advertising Initiative (http://optout.networkadvertising.org) or Your Online Choices (http://www.youronlinechoices.eu) (EU/UK/EEA).
We honor DNT signals where required by law (e.g., under CCPA/CPRA).
For EU/UK/EEA users, we obtain your consent for non-essential cookies per GDPR and the ePrivacy Directive. You can withdraw consent at any time via the cookie consent tool or by contacting us.
For CCPA/CPRA users, you have the right to opt out of targeted advertising. As we do not "sell" data, no separate opt-out is required for sales.
Cookies containing personal data are processed in accordance with our Privacy Policy. Key points:
Below is a non-exhaustive list of cookies we may use:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| __client | Clerk authentication - User session and login state | 30 days | Strictly Necessary |
| __session | Clerk session management and CSRF protection | Session | Strictly Necessary |
| __stripe_mid | Stripe fraud detection and payment processing | 1 year | Strictly Necessary |
| __stripe_sid | Stripe session management and fraud prevention | 30 minutes | Strictly Necessary |
| cookie_consent | Stores your cookie consent preferences | 1 year | Strictly Necessary |
| _ga | Google Analytics - Distinguishes unique users | 2 years | Analytics |
| _gid | Google Analytics - Distinguishes users for 24 hours | 24 hours | Analytics |
| _ga_* | Google Analytics - Stores property-specific data | 2 years | Analytics |
| _clck | Microsoft Clarity - Persists Clarity User ID | 1 year | Analytics |
| _clsk | Microsoft Clarity - Connects multiple page views in a session | 1 day | Analytics |
| CLID | Microsoft Clarity - Clarity user identifier | 1 year | Analytics |
| ANONCHK | Microsoft Clarity - Indicates if cookies are enabled | 10 minutes | Analytics |
| MR | Microsoft Clarity - Indicates if session is being recorded | 7 days | Analytics |
| SM | Microsoft Clarity - Session management for Clarity | Session | Analytics |
A full, updated list is available via our cookie consent tool.
We may update this Cookie Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated Policy on our website and updating the "Effective Date." Your continued use constitutes acceptance.
For questions or to exercise your data protection rights, contact us:
SyncFutures LLC
Email: privacy@syncfutures.com
Website: https://syncfutures.com
For EU/UK/EEA users, you may also contact your local supervisory authority. For CCPA/CPRA users, you can submit requests via the above email.
By using the Service, you acknowledge that you have read and understood this Cookie Policy.