Terms of Service

These Terms of Service ("Terms" or "ToS") constitute a legally binding agreement between you ("User," "you," or "your") and SyncFutures LLC ("SyncFutures," "we," "us," or "our"), a Texas-based limited liability company. By accessing, registering for, or using our cloud-based Software-as-a-Service (SaaS) platform (the "Platform" or "Service"), including our web application and any related tools, features, or content, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

1. Description of the Service

SyncFutures is a technology platform providing tools for trade synchronization and automation for retail futures traders. We are a non-custodial service, meaning we do not hold, manage, or have direct access to your funds or assets. Our Service connects to your existing brokerage accounts via secure authentication (direct credentials or OAuth) that you authorize. We act solely as a conduit to facilitate the replication or automation of trades based on your configurations.

Our primary product offerings include:

• SyncFutures Copier: This tool allows you to designate one trading account as a "Master Account." When you manually place a trade on the Master Account, our cloud-based engine replicates that trade across designated "Slave Accounts." The Service supports various order types including market orders, limit orders, stop orders, and bracket orders with One-Cancels-Other (OCO) functionality for automated risk management. This is designed for traders managing multiple accounts, such as those in proprietary trading firm programs.
• SyncFutures Automator: This tool serves as a bridge between TradingView.com and your broker account. You can create strategies or indicators on TradingView, and when an alert is triggered, TradingView sends a secure webhook to our Platform, which then executes your pre-defined trade on your designated broker account.

Supported Brokers: The Service currently integrates with Rithmic and Tradovate. NinjaTrader users can connect their accounts via Tradovate OAuth, as both platforms are owned by the same company and share authentication systems.

The Service is 100% cloud-based and accessible via our web application. No software installation is required on your device. We offer the Service through a tiered monthly subscription model:

SyncFutures Copier Plans:

• Starter Plan: $39 per month (3 connections, unlimited accounts per connection)
• Professional Plan: $89 per month (5 connections, unlimited accounts per connection)
• Ultimate Plan: $129 per month (unlimited connections, maximum 200 accounts total)

Subscriptions are billed monthly in advance and are non-refundable, except as required by applicable law. Prices are subject to change with notice. We target retail futures traders, including those in proprietary trading firm evaluation programs. While our initial focus is on the US market, the Service is available globally, subject to compliance with local laws.

2. Eligibility and User Accounts

To use the Service, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction, if higher)
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable laws, including financial regulations in your jurisdiction
• Maintain an active brokerage account with a third-party broker that supports API integrations compatible with our Service

To access the Service, you must create an account by providing accurate information, including your name, email address, and payment details. You are responsible for maintaining the confidentiality of your account credentials and broker authentication details. You agree to notify us immediately of any unauthorized access or use of your account. We are not liable for any losses resulting from your failure to secure your account. You represent and warrant that all information you provide is accurate, complete, and current. We reserve the right to suspend or terminate your account if we suspect any violation of these Terms or applicable laws.

3. User Responsibilities

You are solely responsible for:

• Your trading decisions, strategies, configurations, and all resulting profits or losses
• Ensuring that your use of the Service complies with all applicable laws, regulations, and the terms of your brokerage agreements
• Providing valid authentication credentials and revoking access if necessary
• Monitoring your accounts and trades, as the Service operates based on your inputs and may be affected by factors such as internet latency, API failures, or market volatility
• Backing up any data or configurations you create on the Platform

You agree not to:

• Use the Service for any illegal, fraudulent, or unauthorized purpose
• Reverse engineer, decompile, or attempt to derive the source code of the Service
• Introduce viruses, malware, or any harmful code
• Overload, spam, or interfere with the Service or other users
• Misrepresent your affiliation with SyncFutures or imply that we endorse your trades or strategies
• Share your account credentials or broker access with third parties without our express consent

4. Subscriptions, Payments, and Cancellations

Subscriptions auto-renew monthly unless canceled. You authorize us to charge your provided payment method for the applicable fees. If payment fails, we may suspend your access until resolved. You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing cycle. No refunds are provided for partial months, except where required by law (e.g., under EU consumer protection laws for distance contracts). We use third-party payment processors and are not responsible for their actions or any payment disputes.

5. Intellectual Property

The Service, including all software, algorithms, interfaces, trademarks, logos, and content, is owned by SyncFutures or our licensors and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your personal or internal business purposes during your subscription term. You retain ownership of any data or configurations you input, but you grant us a worldwide, royalty-free license to use, store, and process such data as necessary to provide the Service.

6. Data Retention and Deletion

Upon termination or cancellation of your account, we retain your account data, including trade history, configurations, and stored credentials, for ninety (90) days. This retention period allows for potential account recovery or dispute resolution. After 90 days, all personal data is permanently deleted from our systems, except where required for legal, tax, or regulatory compliance.

You may request immediate deletion of your data by contacting support@syncfutures.com. Upon receiving such a request, we will delete your personal data within thirty (30) days, subject to any legal obligations to retain certain records.

Stored authentication credentials are encrypted in our database and are immediately revoked upon account deletion.

7. Disclaimers

8. Limitation of Liability

To the maximum extent permitted by law, SyncFutures, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to:

• Your use or inability to use the Service
• Software errors, bugs, API failures, internet latency, market volatility, or third-party actions (e.g., broker downtime)
• Unauthorized access to your accounts or data
• Any content or conduct of third parties

Our total liability for any claim arising from these Terms or the Service shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim. This limitation applies even if we have been advised of the possibility of such damages and regardless of the theory of liability (contract, tort, or otherwise). Some jurisdictions do not allow certain limitations, so these may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless SyncFutures and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms or applicable laws
• Your trading activities or configurations
• Any dispute with your broker or third parties related to the Service

10. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms, non-payment, or suspected illegal activity. Upon termination, your license to use the Service ends, and you must cease all use. Sections that by their nature survive termination (e.g., disclaimers, limitations of liability, indemnification) shall continue. You may terminate by canceling your subscription and deleting your account.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. Any disputes arising from these Terms or the Service shall be resolved exclusively through binding arbitration in Austin, Texas, under the rules of the American Arbitration Association. You waive any right to participate in class actions. For users in the European Union, United Kingdom, or EEA, nothing in these Terms affects your statutory rights under applicable consumer protection laws. You may also have the right to bring disputes before the courts of your home country.

12. Miscellaneous

• Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, wars, cyber-attacks)
• Severability: If any provision is held invalid, the remainder shall remain in effect
• No Waiver: Failure to enforce any right does not constitute a waiver
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement
• Contact: For questions, contact us at support@syncfutures.com

By using the Service, you acknowledge that you have read, understood, and agree to these Terms.